- the information we collect and why we collect it;
- how we use that information;
- how we share information; and
- the choices we offer
Personally Identifiable Information
We may ask you for, or you may voluntarily submit, personally identifiable information when you are using the Service. The personally identifiable information which you may provide to us could include, but is not limited to:
- your name;
- your contact information (including, without limitation, address and email address);
- your IP address; and
- other personal information
Non-Personal or Aggregate Information
When you access our Service, we may automatically collect non-personally identifiable information from you, such as IP host address, web pages viewed, browser type, operating system, referring service, search information, device type, page views, usage and browsing habits on the Service and similar data. We may also aggregate demographic information collected from our users (such as the number of users in a particular geographical location) in a manner which does not identify any one individual. We may also aggregate information collected offline in connection with the Service, obtain non-personally identifiable information from third party sources and develop aggregate information by anonymising previously collected personally identifiable information.
It is possible at times when collecting non-personally identifiable information through automatic means that we may unintentionally collect or receive personally identifiable information that is mixed in with the non-personally identifiable information. While we will make reasonable efforts to prevent such incidental data collection, the possibility still exists. If you believe that we have inadvertently collected your personal information, please notify us at firstname.lastname@example.org.
We will only use your personally identifiable information as described below, unless you have specifically consented to another type of use, either at the time the personally identifiable information is collected from you or through some other form of consent from your or notification to you:
- we may share your personally identifiable information collected in connection with you providing the Service
- we may use your personally identifiable information to respond to your enquiries or requests
- we may share your personally identifiable information with third parties (collectively, the “Third Party Vendors”) to further the purpose for which you provided such information to us. We urge you to read the privacy practices of all of our Third Party Vendors before submitting any personally identifiable information through the Service.
- we may disclose personally identifiable information as required by Australian law or legal process
- we may disclose personally identifiable information to investigate suspected fraud, harassment or other violations of any law, rule or regulation, or the terms or policies for our services or our sponsors
- we may transfer your personally identifiable information in connection with the sale or merger or change of control of Erragon Virtual Assistance or the division responsible for the services with which your personally identifiable information is associated
- we may share your personally identifiable information with an affiliate of Erragon Virtual Assistance who is in the same corporate family as us as long as their privacy practices are substantially similar to ours
Non-personally identifiable information or aggregate information may be used by us for any purposes permitted by Australian law and may be shared with any number of parties, provided that such information shall not specifically identify you.
Cookies and Similar Technologies
If you delete your cookies, change browsers or use a different cookie, our cookie (or an opt-out cookie) may no longer work and you will have to reinput (or opt-out) again.
Analytics and Conversion Tracking
Like many services, the Analytics Service uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site. Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.
The Analytics Service collects information anonymously. They report website trends without identifying individual visitors. You can opt out of the Analytics Service without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics across all websites you use, visit https://tools.google.com/dlpage/gaoptout.
We may also use Google conversion tracking and/or similar services to help us understand your and other users’ use of the Service.
Automatically Collected Information
When you access the Service or open one of our HTML emails, we may automatically record certain information from your system by using cookies and other types of tracking technologies. This “automatically collected” information may include Internet Protocol address (“IP Address”), a unique user ID, device type, device identifiers, browser types and language, referring and exit pages, platform type, version of software installed, system type, the content and pages that you access on the Service, the number of clicks, the amount of time spent on pages, the dates and times that you visit the Service, and other similar information. Depending on the law of your country of residence, your IP address may legally be considered personally identifiable information. In Australia you are protected by IP legislation and intellectual property laws.
The security of your personally identifiable information is very important to us. When we collect your personally identifiable information online, we use reasonable efforts to protect it from unauthorised access. However, due to the inherent open nature of the Internet, we cannot guarantee that your personally identifiable information will be completely free from unauthorised access by third parties such as hackers and your use of our Service demonstrates your assumption of this risk. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect. Only those employees who need access to your information in order to perform their duties are authorised to have access to your personally identifiable information. For more information on protecting your privacy, please visit https://www.oaic.gov.au/privacy-law/privacy-act.
Your Disclosures in Blogs and Other Social Media
You should be aware that personally identifiable information which you voluntarily include and transmit online on the Service or in a publicly accessible blog, chat room, social media platform or otherwise online, or that you share in an open forum such as an in-person panel or survey, may be viewed and used by others without any restrictions. We are unable to control such uses of your personally identifiable information, and by using the Service or any other online services you assume the risk that the personally identifiable information provided by you may be viewed and used by third parties for any number of purposes.
Protection for Children
We do not collect personally identifiable information from children.
As a convenience to you, we may provide links to third party services from within our Service. We are not responsible for the privacy practices or content of these third party sites. When you link away from our Service, you do so at your own risk.
Communications with Erragon Virtual Assistance
No Rights of Third Parties
For questions or concerns relating to privacy, we can be contacted at email@example.com.
Erragon Virtual Assistance is engaged as an independent professional contractor and will not be construed in any event as being an employee of the Client and work efforts will not be under the supervision or control of the Client. All reasonable requests from the Client will be complied with.
As an independent contractor, Erragon Virtual Assistance is not restricted to working exclusively for any one Client during the term of any agreement. Agreements may be cancelled at any time by either party upon giving thirty (30) days written notice to the other party.
All work carried out shall be considered made-for-hire under the Copyright Act and, at all stages, shall remain the sole and exclusive property of the Client.
All information and knowledge gained by Erragon Virtual Assistance during the course of providing services shall be regarded as strictly confidential and will not be sold, rented, loaned, or otherwise disclosed to any other third party without the express written consent of the Client, or unless directed by law.
Erragon Virtual Assistance will take all reasonable steps to protect information from misuse and unauthorised access.
Erragon Virtual Assistance is not registered for GST purposes and as such, all rates are quoted in Australian dollars ex GST.
Minimum charge for any project is two (2) hours, then billing in thirty (30) minute increments thereafter.
Hourly rates do not include disbursements including international phone calls, postage, fax charges, couriers, special printing requirements, job specific stationery, out-of-area travel expenses etc which will be charged additional at cost.
Full payment is required prior to release of final documents/projects.
Erragon Virtual Assistance will not be held liable for any damages suffered by the Client from any cause whatsoever and will not be responsible for any consequential damage suffered by the Client or any other party.